Privacy at GO2 Markets

At GO2 Markets, we take privacy issues seriously and work to ensure that your personal data is treated in accordance with applicable law and regulation. In this policy, we explain how your personal data is processed and protected. It applies to all of our customers, suppliers and users of our services.
The collection and use of personal data fully comply with the General Data Protection Regulation (“GDPR”) and all the definitions related to personal data contained in this Privacy notice shall expressly refer to and be interpreted in accordance with the GDPR.

  1. Responsible for the collection and protection of your personal data
    The data controller responsible for data processing is:

    GO2-Markets GmbH
    Ohlauer Str. 43
    10999 Berlin, Germany

  2. Why do we process personal data?

    Our website can normally be used without providing personal data. However, we may process personal data in order to administer, document and complete agreements, for the operation and administration of our services as well as for the prevention and detection of fraud or criminal offences or to meet obligation required by applicable data protection law provisions. If you subscribe to our newsletter, we may also process personal data to send news and updates concerning our company and, if you agree, to reach out to you.

    The collected and processed data are obtained with the consent of the individuals concerned according to Article 6, paragraph 1, a) GDPR as well as for pre-contractual and contractual purposes according to Article 6, paragraph 1, b) GDPR, in particular IDs collected as part of our KYC (“Know-Your-Customer”) process. This process helps us to check that certain personal, financial and solvency conditions to do business with our partners are fulfilled and to ensure compliance with applicable law and regulations.

    In addition, GO2 Markets may process your data to fulfill its obligation of compliance with a legal obligation to which it is subject according to Article 6, paragraph 1, c) GDPR or in order to protect its legitimate interests or those of a third party, according to Article 6, paragraph 1, f) GDPR. In this case, GO2 Markets shall, to the extent possible, notify the Individual of such data processing.

  3. Which data are we collecting?

    We might collect personal data from our customers and suppliers for contractual purposes, such as names, email addresses or telephone numbers.

    We also use a Customer Relationship Management Tool (Close CRM) to track emails or record calls, improve and manage our sales processes. Calls are only recorded with the express consent of the data subjects.

    We use Mailchimp as our marketing platform and collect email addresses of subscribers to our newsletter. We process these email addresses in order to send news and updates about our company.

    Finally, we might collect personal data such as names, surnames, IDs or passports, date and place of birth, nationality, email address, phone number and business role when conducting our KYC procedure.

  4. Who has access to your personal data and how do we treat it?

    Your personal data might be communicated within the company as well as to our suppliers, brokers or commercial partners in accordance with the purposes stated hereabove. We thrive to share personal data only to the extent absolutely necessary, in accordance with the principle of data minimization.

    Your data may also be made available to public administration to ensure the respect of our obligation in accordance with national and European law and regulation.

    GO2 Markets thrives to ensure the best protection for your personal data by preventing it from being manipulated, lost or destroyed or accessed by unauthorized persons. The data collected within the EU and the EEA is stored in the EU. Data transfers to our CRM tool (Close CRM's GDPR Compliance) rely on Standard Contractual Clauses in accordance with the GDPR. Data transfers from Mailchimp rely on Standard Contractual Clauses as well.

    We do not share your personal data with any other third parties, nor do we sell it or disclose it.

    We do not use your personal data in any way to make automated decisions or do profiling.

  5. How long do we store your personal data?

    Your personal data are stored for the time necessary to achieve the above-mentioned purposes and to comply with legal or regulatory obligations.
    Personal information processed for contractual purposes are stored for 10 years from the Termination of the Agreement as an archive to meet tax or accounting obligation.

  6. Your rights

    You are entitled to:

    • Request a copy of the personal data collected and stored;
    • Exercise your right to rectification to correct any information believed to be inaccurate or incomplete;
    • Request information such as how GO2 Markets collects and uses your personal information and why, the categories of personal information involved, how long GO2 Markets uses or stores your personal information;
    • Ask GO2 Markets to delete or stop using your personal information;
    • Withdraw your consent to the use of your personal information. This will not affect the lawfulness of processing prior to the withdrawal.

    To this end, you can contact the data controller at the following address:

Stand : June 2023

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